Inside a Secret Software Laboratory [electronic resource] :An Ethnographic Study of a Global Software Package Producer / by Christine Grimm.
by Grimm, Christine [author.]; SpringerLink (Online service).
Material type:
BookPublisher: Wiesbaden : Gabler Verlag, 2012.Description: XVIII, 289p. 19 illus. online resource.ISBN: 9783834971760.Subject(s): Economics | Economics/Management Science | Business/Management Science, generalDDC classification: 650 Online resources: Click here to access online
In:
Springer eBooksSummary: How does one of the world’s biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| HD28-70 (Browse shelf) | Available | ||||
| Long Loan | MAIN LIBRARY | HF4999.2-6182 (Browse shelf) | Available |
Browsing MAIN LIBRARY Shelves Close shelf browser
| HD28-70 How Firms Can Strategically Influence Open Source Communities | HF5410-5417.5 Cruise Management | HD28-70 A Strategic Fit Perspective on Family Firm Performance | HF4999.2-6182 Inside a Secret Software Laboratory | HD28-70 Strategies for Innovators | HD28-70 Free Revealing | HD28-70 Dealing with Real-World Complexity |
How does one of the world’s biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.
There are no comments for this item.