Customer care excellence : how to create an effective customer focus / Sarah Cook.
by Cook, Sarah.
Material type:
BookPublisher: London: Kogan, 2011Edition: 6th ed.Description: ix,278p.ISBN: 9780749457051.Subject(s): Customer relations
| Customer services | Total quality management
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| Long Loan | KAKAMEGA CAMPUS | HF5415.5 .C6635 (Browse shelf) | In transit from KISUMU CAMPUS to KAKAMEGA CAMPUS since 22/01/2018 | 97320 | |
| Short Loan | KAKAMEGA CAMPUS | HF5415.5 .C6635 (Browse shelf) | Available | 97343 | |
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| Long Loan | MOMBASA CBD CAMPUS | HF5415.5 .C6635 (Browse shelf) | In transit from KISUMU CAMPUS to KAKAMEGA CAMPUS since 22/01/2018 | 97267 | |
| Long Loan | NAIROBI CBD CAMPUS | HF5415.5 .C6635 (Browse shelf) | In transit from KISUMU CAMPUS to KAKAMEGA CAMPUS since 22/01/2018 | 97321 |
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| HF5415.33.U6 H38 2010 Consumer behavior : | HF5415.5 .B368 1994 The innovation edge : | HF5415.5 .C6635 Customer care excellence : | HF5415.5 .C6635 Customer care excellence : | HF5415.5 .C6635 Customer care excellence : | HF5415.5 .D467 2012 Judgment on the front line : | HF5415.5 .G52 2012 The world of customer service / |
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