Customer service : skills for success / Robert W. Lucas.
by Lucas, Robert W.
Material type:
BookSeries: Connect, learn, succeed.Publisher: New York : McGraw-Hill, c2012Edition: 5th ed.Description: xix, 394 p. : ill.ISBN: 9780073397115 (pbk. : alk. paper); 0073397113 (pbk. : alk. paper).Subject(s): Customer services
DDC classification: 658.8/12
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Long Loan | MOMBASA CBD CAMPUS | HF5415.5 .L83 2012 (Browse shelf) | Available | 124307 |
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| HF5415.5 .G52 2012 The world of customer service / | HF5415.5 .H37 2013 Customer service : | HF5415.5 .L83 2009 Customer service : | HF5415.5 .L83 2012 Customer service : | HF5415.5 .R438 1996 The loyalty effect : | HF5415.55 .Z55 2003 Customer relationship management : | HF 5429.L48 2009 Retailing management |
Includes bibliographical references and index.
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