Judgment on the front line : how smart companies win by trusting their people / Chris DeRose and Noel M. Tichy.
by DeRose, Chris; Tichy, Noel M.
Material type:
BookPublisher: New York : Portfolio/Penguin, c2012Description: xiv, 274 p. : ill.ISBN: 9781591843887.Subject(s): Customer relations
| Management -- Employee participation | Organizational behavior | Corporate cultureDDC classification: 658.3/14
Contents:
The front line innovation factory -- Building the front line focused organization -- Starting at the top -- Teaching people to think -- Experiment to innovate on the front line -- Breaking down the hierarchy -- Investing in front line capability -- A never-ending process -- Corporate citizenship on the front line -- Conclusion.
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Long Loan | MOMBASA CBD CAMPUS | HF5415.5 .D467 2012 (Browse shelf) | Available | 124897 |
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| HF5415.15 .W54 2012 Lean for dummies / | HF5415.153 .C58 1993 Managing new product and process development : | HF5415.2 .C58 2010 Marketing research : | HF5415.5 .D467 2012 Judgment on the front line : | HF5415.5 .G52 2012 The world of customer service / | HF5415.5 .L83 2009 Customer service : | HF5415.5 .R438 1996 The loyalty effect : |
Includes bibliographical references (p. [257] -268) and index.
The front line innovation factory -- Building the front line focused organization -- Starting at the top -- Teaching people to think -- Experiment to innovate on the front line -- Breaking down the hierarchy -- Investing in front line capability -- A never-ending process -- Corporate citizenship on the front line -- Conclusion.
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