Exceeding customer expectations : what Enterprise, America's #1 car rental company, can teach us about creating lifetime customers / Kirk Kazanjian ; foreword by Andrew C. Taylor.
by Kazanjian, Kirk; Kazanjian, Kirk.
Material type:
BookPublisher: New York : Currency Doubleday, c2007Edition: 1st ed.Description: xviii, 233 p.ISBN: 0385518323 (alk. paper); 9780385518321 (alk. paper).Subject(s): Enterprise Rent-A-Car | Customer services -- United StatesDDC classification: 658.8/12 Online resources: Contributor biographical information | Publisher description
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Long Loan | MAIN LIBRARY Social Science | HF5415.5 .K39 2007 (Browse shelf) | Available | 135406 | |
| Long Loan | MAIN LIBRARY Social Science | HF5415.5 .K39 2007 (Browse shelf) | Available | 135407 |
Browsing MAIN LIBRARY Shelves , Shelving location: Social Science Close shelf browser
| HF 5415.5 .094 Delighting your customers ....On a shoestering : | HF5415.5 .C66 2011 Customer care exellence: | HF5415.5 .C6635 2011 Customer care excellence : | HF5415.5 .K39 2007 Exceeding customer expectations : | HF5415.5 .K39 2007 Exceeding customer expectations : | HF5415.55 .D67 Delivering the customer experience:creating available dreams:a guide for retail terms/ | HF5415.55 .D67 Delivering the customer experience:creating available dreams:a guide for retail terms/ |
Includes index.
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