Customer care excellence :how to create an effective customer focus
by
Cook, Sarah
.
Material type: 
BookPublisher: London ; Kogan Page, 2011Edition: 6th ed.Description: viii, 278 p. : ill.ISBN: 9780749457051.Subject(s): Customer relations | Customer services | Total quality managementOnline resources: |
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Long Loan | MAIN LIBRARY Social Science | HF5415.5.C6635 2011 (Browse shelf) | Available | 88801 | |
| Long Loan | MAIN LIBRARY Social Science | HF5415.5.C6635 2011 (Browse shelf) | Available | 87391 | |
| Long Loan | MAIN LIBRARY Social Science | HF5415.5.C6635 2011 (Browse shelf) | Available | 87673 |
Includes bibliographical references and index.
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