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Quality of Telephone-Based Spoken Dialogue Systems [electronic resource] /by Sebastian Möller.

by Möller, Sebastian [author.]; SpringerLink (Online service).
Material type: materialTypeLabelBookPublisher: Boston, MA : Springer US, 2005.Description: XIX, 469 p. online resource.ISBN: 9780387231860.Subject(s): Engineering | Computer science | Telecommunication | Engineering | Signal, Image and Speech Processing | Communications Engineering, Networks | User Interfaces and Human Computer InteractionDDC classification: 621.382 Online resources: Click here to access online
Contents:
Motivation and Introduction -- Quality of Human-Machine Interaction over the Phone -- Assessment and Evaluation Methods -- Speech Recognition Performance over the Phone -- Quality of Synthesized Speech over the Phone -- Quality of Spoken Dialogue Systems -- Final Conclusions and Outlook.
In: Springer eBooksSummary: Quality of Telephone-Based Spoken Dialogue Systems is a systematic overview of assessment, evaluation, and prediction methods for the quality of services such as travel and touristic information, phone-directory and messaging, or telephone-banking services. A new taxonomy of quality-of-service is presented which serves as a tool for classifying assessment and evaluation methods, for planning and interpreting evaluation experiments, and for estimating quality. A broad overview of parameters and evaluation methods is given, both on a system-component level and for a fully integrated system. Three experimental investigations illustrate the relationships between system characteristics and perceived quality. The resulting information is needed in all phases of system specification, design, implementation, and operation. Although Quality of Telephone-Based Spoken Dialogue Systems is written from the perspective of an engineer in telecommunications, it is an invaluable source of information for professionals in signal processing, communication acoustics, computational linguistics, speech and language sciences, human factor design and ergonomics.
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Item type Current location Call number Status Date due Barcode
TA1637-1638 (Browse shelf) Available
TK7882.S65 (Browse shelf) Available
Long Loan MAIN LIBRARY
TK5102.9 (Browse shelf) Available

Motivation and Introduction -- Quality of Human-Machine Interaction over the Phone -- Assessment and Evaluation Methods -- Speech Recognition Performance over the Phone -- Quality of Synthesized Speech over the Phone -- Quality of Spoken Dialogue Systems -- Final Conclusions and Outlook.

Quality of Telephone-Based Spoken Dialogue Systems is a systematic overview of assessment, evaluation, and prediction methods for the quality of services such as travel and touristic information, phone-directory and messaging, or telephone-banking services. A new taxonomy of quality-of-service is presented which serves as a tool for classifying assessment and evaluation methods, for planning and interpreting evaluation experiments, and for estimating quality. A broad overview of parameters and evaluation methods is given, both on a system-component level and for a fully integrated system. Three experimental investigations illustrate the relationships between system characteristics and perceived quality. The resulting information is needed in all phases of system specification, design, implementation, and operation. Although Quality of Telephone-Based Spoken Dialogue Systems is written from the perspective of an engineer in telecommunications, it is an invaluable source of information for professionals in signal processing, communication acoustics, computational linguistics, speech and language sciences, human factor design and ergonomics.

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